Assistant Meetings and Events Manager

Muckross Park Hotel & Spa are currently looking for an enthusiastic and experienced Assistant Meetings & Events Manager to join our award winning team. You will play a key role in ensuring the smooth operation of our M&E department, delivering exceptional service to our guests, and supporting the C&B Manager in achieving departmental goals.

Responsibilities:

• Assist the C&B Manager in all aspects of departmental operations, including scheduling, staffing, inventory control, and maintaining a clean and hygienic environment. 
• Ensure team members are knowledgeable about the beverage menu, daily specials, and provide excellent customer service following all company standards and procedures.
• Oversee bar setup before opening and close down procedures after service.
• Maintain accurate stock levels, handle ordering, and ensure all drinks are prepared according to recipes.
• Manage cash drawers, reconcile takings, and adhere to all cash handling procedures.
• Motivate, train, and develop the bar team, fostering a positive and productive work environment.
• Address guest concerns and complaints promptly and professionally, ensuring their satisfaction.
• Monitor and oversee the weekly running of the M&E department for the Hotel and support C&B Manager
• Conduct weekly inspections of M&E to ensure all areas are kept in the best condition, and recommends preventive maintenance to the C&B Manager
• Support C&B Manager in reviewing the M&E service and quality on a regular basis and develop and implement strategies to improve results
• Support C&B Manager in Daily Weekly management of events & co-ordination of weekly function sheets
• Administration assistance and reporting for the C&B Manager
• To liaise with operations supervisors and managers to ensure all meetings, events and functions are set up and run, in accordance with agreed standards and as requested by the client
• To ensure communication within the Hotel is professional, positive, up to date and consistent at all times
• To ensure all Function sheets are completely accurate and up to date at all times and are communicated regularly to the hotel
• To ensure the pre-function briefings for the teams are carried out
• To ensure all events and reservations, bills and refunds are dealt with according to the hotel standard
• To minimise operating costs to achieve budgeted targets while not compromising hotel standards
• To maximise guest satisfaction and increase sales by achieving high levels of guest recognition and follow up
• To research and develop new products and services
• To ensure all enquiries and requests are dealt with efficiently and promptly, support C&B Manager
• To ensure guests' requirements are carried out efficiently
• To ensure that every effort is made within the department to promote the hotels within the iNua Collection
• To have a good knowledge of the complete day’s business and an overview of the business in the coming weeks and months
• To have a full knowledge of all functions, rooms and event rates and what they entail
• To work in a clean, neat and tidy manner, paying attention to details
• Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction and follow up at all times
• Prioritise workload to meet goals and objectives within acceptable time frames.
• To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
• To ensure that the company and departmental core values and missions are adhered to at all times.
• Acquire a full knowledge of all Hotel policies and procedures.
• Manage and conduct work activities in such a way as to ensure safety, health and welfare at work of all colleagues and guests
• To ensure all accident and incidents are reported to the relevant people and to assist in providing all relevant backup
• To ensure we support and respect each other as colleagues whether in a support role or frontline with our guests.
• To ensure the team environment is a happy & motivated one to assist delivery of friendly, excellent service to our guests
• To ensure all guest queries are handled promptly and efficiently
• To anticipate guest needs in order to enhance quality service and in turn enhance guest experience.

Qualifications & Skills

• Minimum 2 years of experience in a supervisory role within a bar or hospitality environment.
• Excellent customer service skills with the ability to build rapport and handle guest requests efficiently.
• Proven ability to manage team effectively, including scheduling, training, and performance reviews.
• Strong organisational skills with a keen eye for detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Career development and training opportunities within a growing hospitality company.
• Competitive salary.
• Pension and Health Insurance contributions.
• Paid Maternity, Adoptive and Paternity Leave - we recognise the importance of family and provide paid leave for new parents.
• Team members discounts on hotel stays, dining, and amenities.
• iNua discounts
• Quality Employer 2026
• Great Places to work 2026
• Employer Excellence Outstanding Employer 2026

We are an equal opportunity employer and value diversity at our company, and we look forward to hearing from you!