Radisson Blu Hotel Cork | The iNUA Hotel Collection
📍 Cork, Ireland
🕒 Full-Time / Part-Time Opportunities Available
📊 Department: Reservations
👤 Reporting to: Reservations Manager
Located in the heart of one of Ireland’s most vibrant cities, Radisson Blu Hotel Cork is renowned for delivering exceptional hospitality and memorable guest experiences. As part of The iNUA Hotel Collection, a proudly Irish-owned hotel group recognised as a Great Place to Work, we are committed to investing in our people, developing talent, and creating career pathways across our portfolio of hotels.
Our team is passionate about service excellence, collaboration, and creating a welcoming environment where both guests and colleagues can thrive. We are now looking for a Reservations Agent to join our dynamic team and play a key role in delivering seamless booking experiences for our guests.
As a Reservations Agent, you will be the first point of contact for many of our guests. Your role is to ensure every reservation enquiry is handled professionally, efficiently, and with genuine hospitality.
You will manage bookings across multiple channels, support revenue optimisation, and work closely with the Front Office and Revenue teams to maximise occupancy and guest satisfaction. This is an excellent opportunity for someone with front office or reservations experience who wants to develop their career within hotel reservations, revenue management, or hospitality operations.
• Manage hotel reservations via phone, email, and online booking channels
• Accurately input and manage reservations using Opera PMS
• Provide guests with detailed information about hotel rooms, facilities, and services
• Ensure all bookings are processed efficiently and correctly
• Handle modifications, cancellations, and special guest requests
• Upsell room categories and hotel services where appropriate
• Maintain a high standard of guest communication and customer service
• Work closely with the Front Office, Sales, and Revenue teams to optimise occupancy
• Monitor booking trends and assist with revenue opportunities where required
• Ensure all reservations procedures and policies are followed
No two days in reservations are the same. One moment you might be assisting a guest planning their perfect Cork city stay, and the next you could be coordinating with the Front Office team to ensure a seamless arrival experience.
Your day may include responding to booking enquiries, managing room availability, assisting with group reservations, and ensuring all guest requests are captured in the system. You’ll also collaborate with colleagues across the hotel to ensure every guest’s journey – from booking to arrival – is smooth and memorable.
• Previous experience in hotel reservations, front office, or hospitality reception
• Experience using Opera PMS or similar hotel booking systems
• Strong customer service and guest communication skills
• Excellent organisational and administrative abilities
• High attention to detail and accuracy when managing bookings
• Ability to work in a fast-paced hospitality environment
• Strong telephone and email communication skills
• A positive and team-focused attitude
• Experience working within a 4-star or 5-star hotel environment
• Knowledge of hotel revenue practices and room inventory management
• Experience handling online travel agent (OTA) reservations
At Radisson Blu Cork, we believe that great hospitality starts with great people. When you join our team, you become part of a supportive culture that values development, collaboration, and excellence in service.
As part of The iNUA Hotel Collection, you will have the opportunity to grow your career across multiple hotels and departments, while gaining valuable experience within one of Ireland’s leading hospitality groups.
This role is also an excellent career stepping stone into Revenue Management, offering exposure to room inventory strategy, booking patterns, and hotel performance.
We are proud to offer a range of benefits designed to support our team:
• Competitive salary (based on experience)
• Career development opportunities across The iNUA Hotel Collection
• Clear career progression pathway from Reservations into Revenue Management
• Pension contribution
• Health insurance contribution
• Staff rates across partner hotels
• Training and professional development opportunities
• Supportive and collaborative working environment
If you are passionate about hospitality, enjoy working with guests, and want to build a career in hotel reservations and revenue, we would love to hear from you.
Join Radisson Blu Cork and become part of a team that delivers exceptional guest experiences every day.
Apply today and start your next chapter in hospitality with The iNUA Hotel Collection.
Cork
T45 WF53